I Loved Learning About Locke And His Philosophy - 747 Words

I loved learning about Locke and his philosophy’s because he mainly focused on the child’s character. He focused on who the child was becoming as a person rather than focusing on what the child was doing. Locke’s educational philosophy had six main points, first of them being Self-Control. He taught about how we need to focus on the child’s physical health, and how to be firm with them if we want them to acquire self -discipline (Crane pg 9). The second point is, Best Rewards and Punishments which deals with how we reinforce our children’s behavior. We need to praise them for good behavior, but never for behavior that is â€Å"unreasonable or self-indulgent† (Crane pg 9). The third point is Small Steps, we need to help them get over their fears. Locke wanted to have children grow up to be brave and that can’t happen if we don’t help them overcome their fears. We can’t rush them into anything though, we need to take small steps and just work with them. The fourth point was Rules, which had two rules that we should follow. The first rule is to be a good role model because children learn from example. The second rule is instead of issuing commands, practice the desired behavior that you want to see with the children (Crane pg 10). The fifth point is the Children’s Special Characteristics which mostly deals with him saying that, â€Å"children have their own cognitive capacities that set limits on what we can teach them† (Crane pg 10). The last point is Academic Instruction which mainlyShow MoreRelatedA Summary Of John Locke And Jean-Jacques Rousseau1651 Words   |  7 PagesThe Enlightenment period questioned traditional methods of educating children and introduced revolutionary new ways of thinking to bring about improvements in education and to actual allow students to enjoy learning. Before the Enlightenment, children were treated like small adults with no thought given to the develo pment of very young children and once they were old enough to receive education it consisted of forced memory work along with harsh discipline (Platz Arellano, 2011). The EnlightenmentRead MoreThe Philosophy Of Human Nature1423 Words   |  6 Pages 1st is about Evil, 2nd is about Good, 3rd is about Every Man for Themselves and 4th is about experience. We are going to learn about four men known and revered for their philosophical teachings on human nature, unfortunately all four have very different opinions. Human Nature what is it? Where does it come from? Why, after so many years do we still not know the answer? The philosophers Mencius, Husun Tzu, Hobbes, and Locke are all very passionate in their beliefs and have written different argumentsRead MoreA Reflection On Educational Ideas Essay1906 Words   |  8 Pagesscientific method are  characteristics of the Enlightenment. (Live Science, 2016) The Enlightenment covered various fields of knowledge such as science, literature, philosophy, economics, sociology and education. A number of influential thinkers have emerged in the age of Enlightenment. In education, the Enlightenment thinkers John Locke in English and Jean Jacques Rousseau in French wrote foundational texts on ed ucational theory. Both of them laid emphasis on education in children’s early age. TheirRead MoreLegalizing Drug Use2273 Words   |  10 PagesThe arguments that I have just laid out are not perfect and they have some apparent flaws that some philosophers would strongly disagree with, while there are other arguments that some of the great philosophers would agree with. I will critique the arguments that I have just laid out using the perspective of three different philosophers who all have their own ideas of how the state should function and the role of the citizen. The three philosophers that I will use in this critique will be KarlRead More Middlemarch by George Eliot and Jude the Obscure by Thomas Hardy1443 Words   |  6 PagesMiddlemarch by George Eliot and Jude the Obscure by Thomas Hardy The Victorian era brought about many changes throughout Great Britain. Man was searching for new avenues of enlightenment. The quest for knowledge and understanding became an acceptable practice throughout much of the scientific community. It was becoming accepted, and in many ways expected, for people to search for knowledge. Philosophy, the search for truth, was becoming a more intricate part of educating ones self; no longer wereRead MoreDualism: Concerns and Issues Essay2086 Words   |  9 Pages Dualism is a broad term that can encompass many areas within philosophy itself. In aspect to metaphysics, it classifies the types of entities in the world into two subcategories, physical and non physical substance. While this may appear to be a very wide and ambiguous opinion, it becomes very specific in regards to our own existence. Paul Churchland puts it very explicitly in his book Matter and Consciousness, and defines dualism as the idea that, â€Å"the essenti al nature of consciousRead MoreHow Education Should Be Structured Essay2015 Words   |  9 Pagesfor the schools of science and philosophy (â€Å"Enlightenment† 159). Decades later, in the 1820s and 1830s, another revolution of thought occurred, once again challenging the definition of education. These writers, most notably Henry David Thoreau, Ralph Waldo Emerson, and Margaret Fuller, were part of a movement known as Transcendentalism, which championed self-education and living out one’s full potential foremost as person in truth rather than in scholarly learning. Although each major educationalRead MoreThe Changing Face of Childrens Literature2610 Words   |  10 PagesChildren’s literature is always changing. It has evolved greatly over the generations. Children did not have their own stories in ancient times. Instead, they listened to oral storytellers who would recite stories I tended for adults to hear. Over time it became apparent that children needed t here own stories. Moral stories and educational writing started to be written with children in mind. As printed books for children became more accessible, stories started to focus on entertaining children asRead MoreFrankenstein and the Enlightenment2252 Words   |  10 Pageshaven’t had before. The enlightenment was sparked by John Locke, Isaac Newton and many others, but in Shelly’s novel, Victor Frankenstein, although a fictional character, was deeply affected by the enlightenment in her novel. Ever since Victor was young, he has always been fascinated with science. From his readings as a teenager on natural philosophy to going to school in Ingolstadt and his professor unconsciously convincing him to pursue his interest in the field of science, Victor was born to beRead MoreThe Impact of Christianity on Western Civilization4850 Words   |  20 Pagestoday as its artists and composers were heavily influenced by its writings. Paul Maier, in writing the forward to the book How Christianity Changed the World by Alvin J. Schmidt, says this about the profound impact Christianity has had on the development of Western Civilization: â€Å"No other religion, philosophy, teaching, nation, movement—whatever—has so changed the world for the better as Christianity has done. Its shortcomings, clearly conceded by this author, are nevertheless heavily outweighed

Same Sex Marriage Content Analysis Paper - 1822 Words

Homosexuality is a global topic of debate. The topic of homosexuality has been discussed constantly throughout various media outlets and is a hot topic in the republican primary. A number of debates have been argued in regard to the rights of homosexuals. One of the most hotly debated subjects is the rights of homosexual couples. This controversial topic has been widely debated for a number of years. However, the trend toward globally accepting same-sex marriage is on the rise. States such as Massachusetts have passed laws to make the union of same-sex marriages legal. Other states have taken initial steps toward accepting same-sex marriage. Whereas others are considering laws and constitutional amendments banning same-sex marriage within†¦show more content†¦Example: Laws and proposals put into act or being worked on and previous laws like Proposal 8 in California 4. Political and legal pressures from citizens if favor of same sex marriages d. What citizens feel on the subj ect around the country and why some are opposing it rather than accepting the idea and the ideas that come with it The rules that I used to help choose what category the content and tones the articles I read fell under were fairly simple. Something such â€Å"Surprisingly speeches were encouraging to organizers of the movement† would be marked as something positive. A paragraph with something like â€Å"Activists were under attack in Washington† would be noted as a negative. A main goal through out this process was to make sure I remained constant. This provided for the most and accurate results throughout the content analysis process. CHART INSERT HERE The first category, Religious Views, almost everything I read was written in a neutral context by the author and took up 14.192% of the content in my categories that I was looking into. When it came down to what was being covered I found that most organizations to either be positive or very negative. The only neutral stance I found was the Mormons. Catholics and Republicans seemed to be very against the idea saying that it would infringe on people rights and is against the constitution. Almost all of that articles that I read towards faithShow MoreRelatedMarriage Equality For Same Sex Couples1480 Words   |  6 Pagesily Studies Interest Research Project Marriage Equality for Same-Sex Couples in Australia. Tiarne Milton Year 12, CAFS Mrs Stamoudis Table Of Contents Abstract/summary†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..3 Acknowledgments†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦4 Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..5 Review of existing research†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Read MoreComparison and Analysis of Different News Report on Same-Sex Marriage Legalization in New Zealand3385 Words   |  14 PagesGOVT 6156 Governance and Civil Society Student Name: Yip Tsz Kit UID: 430054929 Assignment 3: Content Analysis Research Report 1. Introduction 1.1 Topic: Same Sex Marriage Homosexuality and lesbian and gay civil rights was the dominated by negativity in Western societies before the 1990s (Loftus, 2001). In Australia, bias and discrimination against gay has progressively decreased over time (Kelly, 2001). Issues related to gay and lesbian rights have been increasingly prominent. Despite the recedingRead MoreThe Uk Civil Partnership Act 20041670 Words   |  7 PagesIntroduction The introduction of the article involves analysis of various literature and researches on the policies and laws that govern lesbian and gay equality. The mention of the different definitions and arguments pave the way for the introduction of the UK Civil Partnership Act 2004 (Taylor 589). According to the introduction part of the reading, same-sex legal recognition has always revolved around two specific positions that are framing the lesbian law towards equality or view acknowledgmentRead MoreIntroduction This paper will cover the omnipresence of media biases and their implications in1300 Words   |  6 PagesIntroduction This paper will cover the omnipresence of media biases and their implications in three news stories from various newspapers including The Washington Post, The Los Angeles Times and The New York Times through content-analysis and comparison. Matthew Gentzkow and Jesse M. Shapiro in â€Å"Media Bias and Reputation†from the Journal of Political Economy argue that media biases, distort information to make it conform with consumers’ prior [political] beliefs in order to shape reports in whateverRead MoreGay Marriage Is Not The New Thing2025 Words   |  9 PagesIn the past, gay marriages were seen to be sinful in the moral sense and illegal as for legislation aspect. At present, there is hardly any more contradictory question in the life of any society than gay marriage. Besides, gay marriage is just the part of the wider problem of same-sex marriage while lesbian marriages are also the source of numerous discussions on the different levels of any society in the world. It is included both into the talks of ordinary people and scientific conferences. DifferentRead MoreWhen an author writes a piece of work, they go through several drafts before they feel that their1300 Words   |  6 Pagesone of the family in the village where she stayed.† That comma should not have been put there. I had the same comma splice problem in my critique essay. I wrote, â€Å"She partook in an experimental problem that only made her condition worse, her mental status was declining, which was the final straw in her book.† The first comma in that sentence should have been included. My rhetorical analysis essay seemed to have the most comma splices. â€Å"Nothing stands out when you look at this website, that makesRead MoreUnderstanding the Reasoning Behind Homosexuals’ Civil Rights Issues3045 Words   |  12 PagesI. The leading cause for counter argument throughout this paper purpose directs focus among arguments’ opposing flawed general quick reasoning toward slippery slopes that humans see logical presenting why homosexuals should not be able to marry. II. The political fight for homosexual marriage is important not in the reasoning surrounding the topic that homosexuals should be able to marry. A. Marriage wrap around the meaning of love. B. The topic of children affected by homosexual parenting raisesRead MoreThe Individual and the Corporation: Kathy Levinson and E*Trade a Case Study1566 Words   |  7 Pages |Table of Content | Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦..3 Background†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦....4 Analysis†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦................................................6 Conclusion†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...7 References†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..9 Introduction This case study research paper will examineRead MoreMedias Effect on Sexuality in Recent Decades1955 Words   |  8 Pagesand means for media expression have multiplied to new, great heights. The opportunity to consume media is omnipresent in many cultures of the 21st century. The media has affected sexuality over the course of the past two decades specifically. The paper considers the spectrum and quality of affects media has had and continues to have upon sexuality in cultures around the world. Media does affect sexuality, yet the consumers have the power to affect the media; media representation of sexuality andRead More Relationships and Marriage - Dont Marry!1494 Words   |  6 PagesDont Marry! Marriage is quite likely the one most damaging force our species have ever invented, up to and including war. Harold Christensen, author of Marriage Analysis, is not the only person who believes marriage is in many ways hogwash. To borrow a phrase from the 1980s, young women simply have to say no to marriage. Not only is it unnecessary, but a bad habit as well. We young women who are now at the age for which marriage becomes a regular topic of conversation need

Customer care in hospitality Free Essays

Introduction McDonald’s is the biggest fast food service company in the world. McDonalds provide a fast food meals and soft drink to eat in restaurant or take away. McDonald which is located near the Broadway centre is providing a better service to the customers. We will write a custom essay sample on Customer care in hospitality or any similar topic only for you Order Now This outlet is getting very busy in peak hours due to its location. It is in the centre of a major public transport hub. This outlet is established from last 30 years. There are 32,000 restaurants, who served 55 million people in a day. McDonald’s having an outlet in more than 118 countries all over the world. McDonalds first opened in California, USA. In 1940 Mr. ray Kroc take over a franchisee of the McDonalds brother (Dick and Mac) and started opening the new restaurant according to the McDonalds concept. In 1974, McDonalds started his first restaurant in United Kingdom. As of 31st December 2001, McDonalds and his franchisees running over 1,184 outlets in the United Kingdom. The reason to choose this organization because McDonald gives the best quality of foods and beverages to the customers in a lower price. McDonalds gives high standard of service to achieve their customer expectations. McDonalds knows the value of customer. http://www.allinlondon.co.uk/directory/1165/19839.php 1 Types of Customers: Customer: Customers are actual who purchase the Product / Services. Hospitality Industry Customer– Hospitality having a various kind of Customer which is depends on their Needs, Budget, Expectations and Satisfaction. This Hospitality business had different types of customer which include Families, Teenagers and Business Clientele etc. 1. Teenagers: It is cheaper than other organizations. So, most of teenagers find it more affordable and some McDonald outlets offer a internet facilities in their restaurants, which is become common in most of the restaurants to increase the customers. Lots of the teenagers find easier to take a quick bite, which save more time of teenagers. There is also a student discount. 2. Families: (Parents and Children) Most of the children love to have a food and Beverages in McDonalds so, many families take their children to enjoy the McDonald environment. There are different types of menu which includes light and heavy food. McDonald also research the health issues of the customer. Most of the McDonald serves the health conscious food in their outlets for examples; they are using less salt and oil in the food to provide the health conscious food to every customer. 3. Business clientele: Business customer are always in rush for working in the morning. Normally Business customers always have a short period of time to spend a break. So, they prefer the McDonald for takeaway according to their needs and expectations. McDonald provide a quick and efficient service to the business people without wasting their priceless time. McDonalds which is located in Hammersmith Broadway, there are Disney store where the families are coming with their children to do the shopping for the kids. This McDonald has a many number of customers because of it location, like tube station and shopping mall are nearby to the McDonald. So, therefore that outlet having a different types of age group customers. The price of McDonald keeps on changing but the McDonald at Hammersmith Broadway has a happy meal for the kid’s party at Just 5.99 pound. The starting and closing time of the McDonald at Hammersmith Broadway is Monday to Sunday (6.00a.m to 23.00p.m) But on Friday it open till 12.00a.m in night. McDonald at Hammersmith Broadway provides a best service to the customer and they know the value of the customers. Also, they know how to make a profit to the organization to keeps a guest happy. McDonald’s Corporation (2008) Customer Care policy: 1. Quick service: According to their services McDonalds gives a 100% satisfactions to the customer McDonald ensure that each and every order goes correctly and always double checked done by the team members. If any mistake has been done in the customer order and they are not satisfied with their service, McDonald policy is that to make it correct by offer complementary meal to the customer for service recovery. McDonalds have different types of policy while dealing with customer. They follow first order goes first and then to second order. According to this policy the operation always remain smooth and the customers always be happy with the efficient service. This policy helps them to work easily and provide excellent and quality service to the customer. http:www.makeupyourownmind.co.uk/questions/how-do-you-operate/customer –service/index8.html#question11 2. Quality policy: The management of McDonald’s constantly strives to: 1) Improving its standards of food safety and hygiene 2) Providing excellent customer service 3) Food safety programmes and Assurance of quality. 4) Control of every link in its supply chain. Management of mcdonalds is committed to maintain the highest standards in terms of quality,value and cleanliness. The management is fully determined in exceeding its customer needs in the way of quality assurance and foof safety programmes. Effective communication on all the levels is the key for keeping tracks of guest complaints and following up with necessary measures. 3. Equal opportunities policy(Internal customer policy): According to the policy, every employee had equal rights. So, employees love to work comfortable in a proper environment. There is no discrimination of age, nationality, disabled, ethnic origin, sex, marital status, sexual orientation, race, and colour. They prefer if you make your staff happy than staff will make your guest happy. Every employee treated with respect and provided training and development educations to improve their skills and knowledge , so that training would make them professional towards their work, it includes health and safety, secure working, hygiene and environment. Any employee who is found guilty for unlawful discrimination may face disciplinary action. http://www.bized.co.uk/comfact/mcdonalds/mc15.htm Importance of Effective Customer care in hospitality: Customer Service is the essence of hospitality industry. Customers are the back bone for the success of any organisation. Effective communication on all levels of the organisation is very important to impress or disappoint each customer. Every hotelier should be attentive and passionate about customer needs. If the customers are satisfied, you are building a relationship based on trust and loyalty. If the organization is successful in meeting the customer needs, then the customers are more likely to come again to the hotels or become regular customer for that organisation. Some organisation may provide the best service, but they are not fast enough, hence it may lose the important customers and several other referrals. McDonalds always strives to take good care of their customers and provide a service that exceeds customers expectations by providing and offering various options in their menu and encouraging the customers for any feedback or suggestions. McDonald works on the principle that the customer needs to be treated with priority and he should see value as well as quality in what he gets. Every management tries its level best to meet or exceed the customer expectations as it the only mantra for any organization to increase its revenue. The happier customers are more likely to spend more at your establishment. If they are given some small discounts or vouchers, it is more likely that they some back the next day and spend even more on of the other products of your organization. If the staff is friendly and polite it acts as cherry on the cake as the customers some back knowing that they will get a good customer service with a smile and acknowledgment. McDonald believes that it’s better to find a solution for a problem rather than running away from it. The staff are given appropriate training to deal any consequences or problems hence McDonald always encourages its associates to solve any problems which also motivates and builds confidence in them and makes the customer happy making a good impression of the organization. McDonalds’ provides highest level of quality, food, service and hygiene at each and every restaurant. The key for its success is constantly monitoring and keeping a track of guest complaints and acting on the feedbacks given by customers to make necessary changes in terms of service, food, quality, and value for money which urges the customers to come back again and again. McDonalds encourages all its associates and customer care department to be open for any feedback from the customers and act on it. Meeting the customer needs is very important for any organization to make profit and for that it is very important to recognize what the customer wants and how much is willing to pay for it. Evaluate the Customer Care policy: Why to evaluate? a) Internal customer: By evaluating the internal customer of a specific age helps to built a relationship with the same age group customers. By checking the evaluation of internal customer and the policies which were implied by the company for the customer helps us to know the benefit of the policy which was implemented. b) Position of the Organisation: By evaluating the organisation comes to know the position, strength, weakness and rating. It helps to compare the organisation with other competitor. There is some point’s like- What’s going on in the market? What are the competitor’s policies? How the Organisation will use it in an effective way? c) Trends: There are different types of trends in the market. By evaluating we come to know the latest trends in the market and new technology through which guest will be attracted. d) Targets: Every organisation has a goals and targets. It is also helps to complete the targets and achieve the goals of the company and to get the regular business. How to evaluate? a) Listening to the customer: It is very important in any organisation to listen to the customer complaints or suggessions in order to meet or exceed his expectations. According to Avril owton Customer love to share and talk about their experience and give suggestions to improve the service or standards. b) Provide appropriate tranning to the staff: It is the staff who represents your organisation, in other words they are the face of your organisation. It is the staff who will delever the final product to the customer an make him happy. Hence the primary objective of any organisation to keep iots policies intact is to providew appropriate traning to its staff in terms of the service to be delivered better than the competitors. (William.bmartin,1993) c) Analysis of customer complaints and feedback at your regular intervals: It is very important for any oraganisation to analyse the customer complaints as well act on it as soon as possible to win the customers loyalty. Organisation should also give a proper feedback to the customers.(avril owton) Conclusion It is clear that the good customer service is vital in any kind of business. The good customer care always performs best in front of the guest. In results, the satisfied customers always return to the business and give the profit to the organisation. According to the McDonalds â€Å"success of their restaurant is gained through their customer†. McDonalds build a good reputation with a customer so, they knows the expectation and demand of the customer always been change. McDonalds always do a market research from which they got information about customer likes and dislikes. According to market research McDonald implement the new things to attract the customer. They know if the customers receive the good service than the customer will be regular for the organisation How to cite Customer care in hospitality, Essay examples

Business Policies And Argumentative Essay

Question: The School of Business has policies for grading late reports as well as reports that are plagiarized. Well review these policies and it is your responsibility to avoid the problems that go along with these two issues. Grading (or loss of grades) will be as per School of Business policy? Answer: This essay reflects upon the argumentative topic of Managing Organizational Change in the competitive Environment. This concept refers to the framework of managing inevitable changes with respect to organizational structure as well as culture. Arguments for the motion: It is a common phenomenon that with the rise of competitive environment, there has been the need for all organizations that operate in the most competitive environment to bring about some desired positive changes internally. The change management strategy includes all organizational employees to agree towards some common goals and objectives('Special Issue on Professionalization of accounting and organizational change', 2008). This enhances team work. To lead to successful changes within the organizational structure and culture, the higher authorities or the management plays key role in bringing so within the organizational environment. They are the ones responsible for motivating the organizational employees to adopt the changes in a positive manner and lay efforts in a cohesive manner for bringing about the desired changes. This improves interpersonal relationships. Organizational change is required as this enables the firm to stay competitive in the market environment (Marginson, 2009). Against the motion: Organizational change may seem to be a simple concept, but from the perspective of the organizational authorities, it is definitely a much complex mechanism. It is because many factors are deeply involved within the entire process of organizational change management. It involves lot of efforts and dedication of all team members to achieve desired objectives. Frequent organizational change does not impart proper stability and consistency to the organizational employees. References Marginson, D. (2009). Value systems as a mechanism for organizational change.J Acc Organizational Change,5(1), 7-34. doi:10.1108/18325910910932197 Special Issue on Professionalisation of accounting and organizational change. (2008).J Acc Organizational Change,4(2). doi:10.1108/jaoc.2008.31504baa.001